Robert Jain: Will Touch-Screen Tellers Increase?

By Paul Martinez

Touch screens are quite common, more so than most of us realize. Video games and smartphones use them to various degrees, but what about banking? Is this field that people utilize on a routine basis able to make use of these screens as well? With the help of Robert Jain, we look into a recent story that developed, in addition to how it might be able to help banking grow and develop in the years to come.

According to the Portland Press Herald, it seems like banking is taking off in a different direction. Specifically, Gorham Savings Bank recently rolled out two of the state's first ITMs, which is short for interactive teller machines. What these allow is for users to interact with tellers over a video feed, which will allow them to perform actions one would normally associate with banking. To say the least, this is an interesting development of sorts.

Keep in mind that ITMs have been seen in other areas of the country, meaning that they aren't exactly new. Nonetheless, these are great for banks from a cost-cutting perspective, since this will allow them to spare themselves from great expenses. Financial stability is important, after all, and Robert Jain can agree. What about some of the other benefits that come with these ITMs, you may wonder?

Another reason why these ITMs matter is that they allow bank customers to withdraw money without a credit or debit card. If you left one of these at home, for one reason or another, it's still entirely possible to take money out of your account. All you have to do is show your driver's license on a separate screen, which begins a scanning process. Once again, this is an interesting development, but companies like Robert Jain Credit Suisse would be wise to keep an eye on it.

With these points in mind, it's easy to see that banking is a constantly evolving field without many limitations. It's important for people to know how their money is being handled, though, which is why these ITMs should be surveyed in the future. More stories will be published about them, I am sure, and people can make their own decisions. Nonetheless, these systems are worth building upon, since they can determine what the future holds.

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